Before going more into detail on UNIL and how Optimy helped. Let's have a look at what the Coordinator of the Commission from UNIL has to say about Optimy.
A few words about UNIL
The University of Lausanne (UNIL) decided in 2019 to implement a digital solution to manage their ethics validation process, and that is when they met Optimy. The UNIL is based in Lausanne, Switzerland, and has more than 190 research units in the most diverse fields. Some of these researches required an institutional ethical validation which is granted by the Research Ethics Commission. UNIL has eight commissions, one for each faculty. Every commission has a representative in charge of communicating its decisions.
What the Company was looking for
UNIL was looking for software that helps them with their communication, documents, and time-saving.
How Optimy helped
Working as a team has become easier since they started using the software. Naturally, by using collaboration tools such as Optimy, members of the commission can share relevant files without using a third-party platform, as well as quickly create new documents from templates with ease: ‘It allows things to be very easy, as everyone can continue the process without having any problems.’
But according to the coordinator, the main reason why he enjoys using Optimy’s services is because of how proactive our customer success team is: “It’s very easy to use all the tools such as create teams, team leaders and delegate tasks, but every time I have to make a bigger change or adaptation I can just call William (UNIL’s account executive), and he is quick to answer. This has changed my life,” he laughs while saying how important it is to have a human connection even when one is dealing with software.
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